Value Added Service

Highly Trained Sales Force: Twenty Six highly trained sales professionals are ready to assist you with technical concerns or questions about products. The sales force is strategically located throughout the United States and is backed up by regional customer service representatives, technical services and corporate marketing. Each local sales representative is highly trained and has an average of 17 years of experience within the markets they service. Each sales representative is capable of analyzing your needs, recommending a product or service and following up to make sure you are satisfied with his or her advice.

 

Caring Customer Service: Customer Service is the lifeline of our business at Brenntag Specialties. Our customer service department is not just an order desk. "We are a team of pro-active, highly trained, professionals reaching out to potential customers as well as insuring that our existing customers call on us again and again". The customer service department is an essential part of the Brenntag Specialties sales force. We have the most direct day-to-day contact with our customers who rely upon on us to react quickly and efficiently to all of their needs and concerns. With one call to our "800" number, our customer service group can perform any of the following tasks:

 

• Order Processing
• Tracking of Shipments
• Product Price Quotations
• Complaints
• Product Literature
• Invoicing
• Sample Requests
• Coordination of Product Returns
• Credit Processing
• Technical Data

 

 

Technical Services: The Brenntag Specialties Technical Services Department can provide customers with technical and regulatory information which aids in evaluating and handling our products. Our experienced staff is available to assist customers in identifying the right product for their specific application. The services available from our laboratory include chemical testing, physical testing and color matching. This department frequently assists customers upon request and provides a response in a timely manner.

 

Marketing: Our marketing group is divided into sectors whereby each Manager is responsible for products, training, intelligence and market trends for their sector. Various managers are responsible for "Paint and Coatings", "Plastics", "Ceramics and Refractories", "Rubber", "Building Materials, "Adhesives and Sealants", "Cosmetics", "Pharmaceuticals" and "Food". The marketing group also investigates new products and services to represent and keeps the sales force and customers appraised of new developments, applications, etc.

 

National and Local Distribution: Brenntag Specialties is a member of the National Association of Chemical Distributors (NACD) and adheres to the principles of the Responsible Distribution Process (RDP). Our products are purposefully placed into key locations to insure that our valued customers receive the most timely shipments with the lowest possible freight costs. With warehouse shipping points spread among locations in the US, Mexico, Canada and Europe, we are in a very strong position to satisfy the exacting requirements of our extensive customer base.